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Everyday GP care

See a GP online for cold and flu symptoms

Get advice, sick certificates, and symptom relief guidance for non-severe cold/flu symptoms without the waiting room.

Book a cold/flu consult Check coverage

Telehealth is appropriate for mild to moderate cold/flu symptoms without severe breathing issues.

Not for emergencies

  • Call 000 or go to the nearest emergency department immediately.
  • Possible stroke. Call 000 or go to the nearest emergency department immediately.
  • For immediate help, call 000 or Lifeline at 13 11 14.

When telehealth can help

Issues we can usually help with online

  • Runny nose
  • Sore throat
  • Mild cough
  • Low-grade fever
  • Work/uni certificates

When to see a GP in person or go to ED

  • Severe shortness of breath
  • Chest pain
  • High fever not responding to medication
  • Severe dehydration
Consults from $49 AUD; no controlled drugs; pharmacy costs separate.

What to expect

Book a time that suits you. Our triage will ask about symptoms and any red flags.

An AHPRA-registered GP reviews your triage, asks clarifying questions, and decides on scripts, tests, or referrals.

You’ll leave with a plan and clear next steps. If red flags appear, we’ll direct you to ED or in-person care.

Also called: upper respiratory infection, uri, common cold, influenza.

Suitability: Mild to moderate cold/flu symptoms without severe breathing issues.

FAQs

What can HerDoc treat online?

Common non-emergency GP issues like UTIs, URIs, mild skin concerns, repeats, certificates, and referrals.

What does a visit cost?

Standard GP telehealth visits start at $49 AUD; pharmacy/lab fees are separate.

Do you handle emergencies?

No. For chest pain, stroke signs, severe bleeding, or suicidal thoughts, call 000 or go to ED.

Clinical review