Medical review policy
Direct answer
HerDoc publishes general health-service information to help patients understand telehealth pathways, safety limits, and when to seek urgent care. This policy explains how medical content is maintained, corrected, and reviewed without replacing personalised GP advice.
Purpose of this policy
This policy explains how HerDoc manages public medical information on the website. The aim is to keep content clear, cautious, current, and useful for people considering non-emergency telehealth.
Website content is general information. It should help patients understand options and safety limits, but it is not a diagnosis, treatment plan, or substitute for a GP consult.
What content is covered
The policy covers public pages about telehealth suitability, women’s health, menopause and perimenopause, medication review consultations, pathology referrals, certificates, safety guidance, and service policies.
Content that discusses higher-risk topics should be reviewed before HerDoc treats it as approved public guidance. Reviewer names and medical review dates should only be displayed when credentials, permissions, and the reviewed scope are verified.
Updates and corrections
HerDoc updates content when service scope, pricing, clinical guidance, safety information, legal requirements, or operational workflows change. If a patient, clinician, reviewer, or team member identifies a concern, the page should be checked and corrected where needed.
Corrections should prioritise patient safety, clear escalation advice, and removal of any wording that could imply guaranteed outcomes.
Safety boundaries
Public pages should clearly explain that HerDoc is not for emergencies. Pages should avoid implying that telehealth is suitable for every concern, or that a prescription, referral, certificate, test, or treatment will be provided.
Urgent symptoms should be directed to 000, an emergency department, or urgent local care.
How to raise a content concern
Patients and reviewers can contact HerDoc about public content using the published support pathway. Content concerns should be triaged according to safety impact, with urgent safety issues prioritised over style or minor wording changes.
When telehealth may not be suitable
- using website copy as a personal diagnosis
- relying on general information in an emergency
- assuming a page means a treatment, prescription, referral, or certificate will be provided
- using policy pages instead of a consult for medical advice
When to seek urgent care
Call 000 or go to an emergency department for severe, sudden, rapidly worsening, or dangerous symptoms, including chest pain, stroke signs, severe breathing difficulty, fainting, severe bleeding, severe pain, suicidal thoughts, or immediate danger.
- using website copy as a personal diagnosis
- relying on general information in an emergency
- assuming a page means a treatment, prescription, referral, or certificate will be provided
- using policy pages instead of a consult for medical advice
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Related pages
FAQs
Does HerDoc website content replace medical advice?
No. Website content is general information only. Personal medical advice is provided during a formal GP consult.
Who reviews HerDoc medical content?
HerDoc displays reviewer names or reviewed dates only when reviewer details and reviewed scope are verified. Until reviewer details are verified, public pages should not imply named clinical review.
How often is content updated?
Content should be updated when service scope, safety information, pricing, legal requirements, or clinical guidance changes.
How can I report a content issue?
Use HerDoc’s published support contact pathway and describe the page, concern, and why it may be inaccurate or unclear.
Why do pages include urgent-care warnings?
Urgent-care warnings help patients avoid delaying emergency or in-person care when telehealth may be unsafe.
Can a page guarantee a treatment or service outcome?
No. Public pages should explain possible pathways, but decisions depend on GP assessment.
Will HerDoc publish reviewer names later?
Reviewer names should only be published when identity, qualifications, permissions, and reviewed scope are verified.