AHPRA-registered clinicians
All diagnoses and prescriptions are made by registered clinicians. No controlled drugs online.
Trust & safety
How we keep patients safe
AHPRA-registered clinicians, non-emergency virtual care, and clear red-flag pathways to ED/000 when needed.
HerDoc’s automated triage supports, but does not replace, a GP’s clinical judgement. It never makes treatment decisions or provides emergency advice.
Clinical oversight
Every consult is GP-led; triage never replaces clinician judgment.
Privacy-first
PHI stays out of marketing tools; consent is separated and explicit.
Non-emergency care
Not for emergencies
Chest pain, stroke signs, severe bleeding, or crisis? Call 000 or go to ED.
Scope Safety
Not for emergencies
Red-flag symptoms are directed to ED/000. We do not provide emergency care.
Privacy-first
PHI stays out of marketing tools. Consent for analytics is separate from clinical consent.
Policies
How we govern trust
Advertising, safety, privacy, and PPC guardrails that guide our operations.
compliance
AHPRA advertising and reviews
No incentivised or cherry-picked reviews; no testimonials that breach AHPRA. Only de-identified, compliant snippets appear in schema where allowed.
ppc
Paid search and offer guardrails
No emergency promises; no controlled-drug ads; no “guaranteed scripts”; promises must match landing copy and `/nllweb.json` stance.
privacy
Privacy and consent
Separate marketing tracking from clinical systems; PHI never sent to analytics; marketing consent is distinct from clinical consent.
Organization
Who we are
Key details about HerDoc and clinical leadership.
- Name: HerDoc
- Descriptor: HerDoc is an Australian virtual GP clinic for everyday non-emergency care.
- Business type: Telehealth GP clinic
- Clinical director: Dr Amelia Stone, FRACGP
- Contact: support@herdoc.com
Need help?
Talk to support
Questions about scope, privacy, or clinical safety? Reach out and we’ll respond promptly.