Everyday GP care
See a GP online for UTI symptoms
Fast, non-emergency UTI care from AHPRA-registered clinicians. Scripts when appropriate, clear safety guidance when not.
Telehealth is appropriate for uncomplicated UTIs in adults without red-flag symptoms.
Not for emergencies
- Call 000 or go to the nearest emergency department immediately.
- Possible stroke. Call 000 or go to the nearest emergency department immediately.
- For immediate help, call 000 or Lifeline at 13 11 14.
When telehealth can help
Issues we can usually treat online
- Painful urination
- Frequent urination
- Mild urgency without fever
- Follow-up for previous UTIs
When to see a GP in person or go to ED
- High fever
- Flank pain
- Blood in urine with severe pain
- Pregnancy complications
- Sepsis signs
What to expect
Book a time that suits you. Our triage will ask about symptoms and any red flags.
An AHPRA-registered GP reviews your triage, asks clarifying questions, and decides on scripts, tests, or referrals.
You’ll leave with a plan and clear next steps. If red flags appear, we’ll direct you to ED or in-person care.
Also called: urinary tract infection, bladder infection, cystitis.
Suitability: Uncomplicated adult UTIs without red flags.
FAQs
What can HerDoc treat online?
Common non-emergency GP issues like UTIs, URIs, mild skin concerns, repeats, certificates, and referrals.
What does a visit cost?
Standard GP telehealth visits start at $49 AUD; pharmacy/lab fees are separate.
Do you handle emergencies?
No. For chest pain, stroke signs, severe bleeding, or suicidal thoughts, call 000 or go to ED.
Clinical review
Author: HerDoc Content Team
Medical reviewer: Dr Amy Wen, MBBS, FRACGP
Last reviewed: 2025-02-15
- Dr Amy Wen, MBBS, FRACGP MBBS, FRACGP — Reviewed on 2025-02-15