Analytics consent

We only send non-identifying usage data with your permission. No clinical/PHI data is tracked.

H HerDoc

Booking flow

How booking and triage works

Quick triage, clinician review, then your virtual consult. Not for emergencies; red-flag symptoms are escalated to ED/000.

1) Book your slot

Pick a time that fits. We’ll confirm your state and contact details up front.

2) Quick triage

Our triage gathers symptoms and flags red-flag scenarios. It supports, but does not replace, GP judgement.

3) Virtual consult

An AHPRA-registered clinician reviews your triage, asks what matters, and decides on scripts, referrals, or certificates.

Fast booking

Pick a time

Same-day/next-day slots from our pooled GP cohort.

No times available right now. Please try again later or contact support.
Email or mobile required

We’ll send your booking confirmation here.

Select a time to continue

Select a time

Add email or mobile

What to expect

  • Pick a same-day/next-day time; we’ll call you at that time or shortly after.
  • We keep you updated if your doctor changes or is running behind.
  • Not for emergencies — for chest pain, stroke signs, heavy bleeding, or crisis, call 000 or go to ED.

What we’re not

  • Not an emergency service. For chest pain, stroke signs, severe bleeding, or mental health crisis, call 000 or go to ED.
  • No controlled drugs online. Clinicians decide suitability for scripts and certificates.

Safety and privacy

  • AHPRA-registered clinicians. Triage supports but does not replace GP judgement.
  • PHI stays out of marketing tools; consent for analytics is separate from clinical consent.

Red flags

  • Call 000 or go to the nearest emergency department immediately.
  • Possible stroke. Call 000 or go to the nearest emergency department immediately.
  • For immediate help, call 000 or Lifeline at 13 11 14.