Everyday GP care
Get repeat scripts and certificates online
Repeat prescriptions, fit notes, and referrals where clinically appropriate. No controlled drugs online.
Telehealth is appropriate for routine repeats and certificates with clinician judgement.
Not for emergencies
- Call 000 or go to the nearest emergency department immediately.
- Possible stroke. Call 000 or go to the nearest emergency department immediately.
- For immediate help, call 000 or Lifeline at 13 11 14.
When telehealth can help
Issues we can usually treat online
- Repeat prescriptions
- Fit-for-work/uni certificates
- Pathology/imaging referrals
- Travel health scripts
When to see a GP in person or go to ED
- Controlled drugs
- Emergency medications
- New complex conditions without assessment
What to expect
Book a time that suits you. Our triage will ask about symptoms and any red flags.
An AHPRA-registered GP reviews your triage, asks clarifying questions, and decides on scripts, tests, or referrals.
You’ll leave with a plan and clear next steps. If red flags appear, we’ll direct you to ED or in-person care.
Also called: repeat prescription, medical certificate, referral.
Suitability: Routine repeats and certificates with clinician judgement.
FAQs
What does a visit cost?
Standard GP telehealth visits start at $49 AUD; pharmacy/lab fees are separate.
What can HerDoc treat online?
Common non-emergency GP issues like UTIs, URIs, mild skin concerns, repeats, certificates, and referrals.
Do you handle emergencies?
No. For chest pain, stroke signs, severe bleeding, or suicidal thoughts, call 000 or go to ED.
Clinical review
Author: HerDoc Content Team
Medical reviewer: Dr Karen Lee, MBBS, FRACGP
Last reviewed: 2025-02-15
- Dr Karen Lee, MBBS, FRACGP MBBS, FRACGP — Reviewed on 2025-02-15